For our custom cakes in taller sizes, dowels are essential to secure the cake for safe transportation as they provide structural stability. We only use food-grade dowels.

We do not provide cold packs with our cakes and desserts and request you to follow our storage and consumption recommendations accordingly. If you require special packaging, please inform us in advance and we can make the necessary arrangements

Yes, we do. Do inform us of your reservation details (name & contact number)to ensure smooth delivery and for deliveries to hotels, we would require someone to meet the delivery driver at the hotel lobby to receive the order.

*Staff/concierge must be aware of the delivery and be open during the chosen delivery time slot, should the recipient not be present. The client ordering the delivery is responsible for relaying the storage requirements of the food items.

For optimal taste and texture of your cake, it would also be best to inform the staff of storage conditions.

You may be unable to do this for the following reasons:

●     We are closed for a Public Holiday.

●All our delivery/collection spots are pre-booked.

●     We are catering to a private event and are booked out.

As orders are processed on a first-come-first-served basis, we recommend placing your order ASAP to secure your desired date.

Please call us immediately.We contract our deliveries to a 3rd Party Vendor. Per their policy, the driver will wait for 5 minutes and will need to leave thereafter. Same-day re-deliveries are not possible due to packed delivery schedules and collection of the returned orders is only available during operating hours. If the order is not collected, we regret that the cake will be disposed of after 48 hours.

If you choose to engage with a 3rd Party delivery service. Please note the following terms:

●     They need to check and verify that everything is in order. After this point, we cannot be held liable for any damages.

●They need to sign the order to confirm the receipt.●They are required to adhere to the store hours 9:00AM - 4:00PM).

●     The deliveries must be “instant” to ensure that our products are stored and kept in optimal conditions.

Cakes are on a pre-order basis. At least 24-48 hours of advance order is required. Do note that the cut-off time is at 5 PM daily.

We won’t be able to fulfill any orders that did not fall within the required ordering lead time. We reserve the right to deny any late orders request/changes. You may try to call us to discuss if we can accommodate your order. 

Day Delivery:Timings: Monday - Friday ~ Between 10AM - 4PMSaturday - Sunday ~ Between 9AM - 1PM

Priority Delivery:Please advise us on your requirements and we can get back to you with a quotation*Subject to delivery

We provide delivery services island-wide within Singapore. There are no restrictions to locations at the moment; however, should there be a location that we are unable to deliver to, we will be reaching out to you to inform and a full refund will be made; unless the customer can make an alternative delivery arrangement on their own.Please note that there may be a surcharge for certain areas

• We do not accept any refunds, cancellations or amendments to dates and items once payment is processed and completed online.
• Any changes to the order, the details regarding the delivery or pickup may incur a delay in your order, a surcharge and possibly a cancellation without a refund depending on the timing of the request for changes.
• Please contact felizpapilles@gmail.com for any questions.

• Pick up at 21 Media Cir., #01-01 Infinite Studios, Singapore 138562.
• Pick-up timings are strictly adhered to, once confirmed, they cannot be amended.